Q: I lost or broke my primary authentication device. ![]() Please contact the T&I Support Center at or 70 for assistance. What should I do?Ī: If you exceed 10 failed login attempts, your account will be locked down. If you do not own a compatible smartphone, T&I will provide one Duo key fob (for students) or one authentication key (faculty/staff) at no cost.You can choose to use the Duo app for multifactor protection on personal services like Gmail, Instagram, Facebook, and other sites.You probably already have your smartphone with you, and it’s easy and quick to acknowledge a login through the Duo app.Q: Do I need a smartphone to use Duo? What if I don’t have a smartphone?Ī: If you have a smartphone, you’ll find it makes Duo more convenient. You will press a button on the token to generate a passcode that you can then enter in the portal. If you cannot or will not use your mobile device to authenticate, the T&I Support Center can provide you with a Duo token. Setting up Touch ID on Mac requires access from T&I, so you will need to reach out to for help with this. If you have a hardware token already (ex: Yubikey), you can insert the token like a USB and tap it to authenticate, or use Touch ID on a Mac. To authenticate, you choose to Accept or Deny the request on your mobile device. If you use your smartphone or tablet, you can install the Duo Mobile app and send a notification to your device. Q: Once I have Duo, how can I authenticate?Ī: There are several methods to authenticate in Duo: Further questions can be directed to the T&I Support Center at or 70. Additionally, VPN access from off-campus and confidential applications like Banner and Blackbaud require Duo.Ī: You can read our documentation on the devices supported by Duo. Something you have (usually a mobile device)Ī: All applications that offer SSO (single sign-on), such as Office 365, Google Drive/GSuite, Moodle, Zoom, Slate, and Maxient require Duo multifactor authentication. ![]() In order to improve the protection of sensitive data elements, multifactor authentication (MFA), are required: Q: Why do I need Duo multifactor authentication?Ī: Usernames and passwords provide some protection however, over time bad actors have devised numerous ways to crack these credentials. Use Duo Mobile to Protect Non-Davidson Accounts My Primary Duo Authentication Device is Lost or Broken You'll log in as usual with your username and password, and then use your device to verify that it's you.īeginning June 6, 2023, you will no longer be able to use Duo Mobile Passcode for multifactor authentication with Davidson accounts. Verifying your identity using another factor, like your smartphone, mobile device, hardware token, or entering a security code, prevents anyone but you from logging in, even if they know your password. ![]() Duo adds a layer of security to your accounts.
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